Glossary
Work Session
Section titled “Work Session”A work session represents a field worker’s day of work. Typically, it will contain jobs assigned to the session. Each session can contain multiple jobs and is associated with the workers. There are two types of work sessions.
- GPS Based - Tracked automatically using a stream of GPS locations transmitted by the companion “tracker” mobile application.
- Timer Based - Tracked manually by users entering their activities and timings.
A sessions progress can be managed using its “status” such as ready, started, stopped, finished, analyzed and archived. Each status restricts the operations that can be performed on the session. For example, a session can only be started after it is made ready.
A job is a task performed by a field worker for a customer at their service location. For example, in a housekeeping service, a jobs is a cleaning task carried out by a field worker and their team at the customer’s location. Jobs have attributes such as status, price, payment, etc. and are linked to work sessions and service locations.
Service Location
Section titled “Service Location”A service location is the place where the service is performed. It represents the customer’s name and address and can belong to a one-time or recurring customer.
Users vs Workers
Section titled “Users vs Workers”Anyone who can log into the app is a “user”, while anyone whose work is being tracked by the app is a “worker”. In many cases, users themselves have a corresponding worker record for them. For example, a field worker who logs into the app and tracks their own work is both a user and a worker. On the other hand, an office staff member might be a user but not a worker if their work isn’t being tracked.
Work sesssions are assigned to users (who do the tracking), while workers (whose work in being tracked) get assigned to a session.
Activity Log
Section titled “Activity Log”Records the tasks and work related actions performed by a field worker during a session. It includes details such as the session, user, date, type and length of the tasks.
Time sheet
Section titled “Time sheet”The time sheet generator helps to view, analyze and export a summary of worker activities within a selected date range. It displays the workers name, total time worked, number of jobs completed, total earnings, payment per hour, and performance index (PI).
